Converge Online deploys the SoPHONE VoiceXML platform with Acapela.

Converge Online, a software publisher specialised in VoiceXML platforms, has chosen Acapela High Quality TTS for the SoPHONE VoiceXML platform, designed to allow companies develop interactive telephone services to generate new revenue, reduce the cost of their call centers and encourage client fidelity. The SoPHONE platform comes complete with Acapela TTS technology, and allows developers to first test the ergonomy of a service before recording the static menus, and then use the TTS to read dynamic information with an extremely natural voice. Using Acapela High Quality TTS, it is fast and easy to design, test and develop a new interactive service.

"The speech synthesis, coupled with VoiceXML, plays a major part in the designing and development of an interactive vocal service. VoiceXML and TTS allow to dramatically reduce the cost and the development time of a new service." points out Baudouin Corman, Business Development Manager at Converge Online.

One of the deployments of VoiceXML 2.0 SoPHONE platform from Converge Online was for Filmbox, a company specialised in automated video and DVD rental machines. To enrich their offer, Filmbox has launched a reservation service via phone or internet, so their customers can check if their chosen film is available, and reserve it at their local machine.

"Acapela 's TTS allowed Filmbox to develop and test the user-friendliness of their service before recording the menu prompts with their speaker. Acapela TTS is also used to ensure that the dynamic information is always up-to-date. It reads out the information from the database with a very high quality voice, considerably simplifying the updating of information such as the titles of the films available, or the address of the automat." adds Baudouin Corman.

Founded in 2000, Converge Online, awarded the title of innovating company by the ANVAR, has clients such as Media Plazza, French yellow pages (Pages Jaunes), Orange or Audition, and France Telecom is one of its main shareholders.