MAAF Assurances Group reads its email using Acapela

MAAF Assurances, a leading French insurance group, has chosen Acapela High Quality speech synthesis to read out their mail, loud and clear.

Whether they're on the move, late, absent, waiting for important information or unable to use a PC connection, MAAF Assurance's employees can check their mailbox from any telephone and share information in real time. The email is read out loud, and exceptions, abbreviations, names and numbers are processed for an optimal restitution of the information. By using the e-mail pre-processing module, the TTS extracts information about the sender, the mail's subject, date and message.

With over 6400 employees in 535 agencies serving more than 3 million clients, MAAF Assurances provides its staff with a new tool to improve time and information management. A simple access code allows the employees to access the system and check their mail, print messages out by fax, answer them by joining a voice memo, or erase them.

This internal service, developed with the Phonic Enterprise platform from Idylic, a software provider specialised in voice access to information, is part of the innovation and partnership policy created by MAAF Assurances to cover all professional or individual risks.